FAQs

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping over €60 to most countries ( such as most countries in Europe ).

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free shipping over €60

• Process Time: 1-2 weeks

Carrier	Corresponding products	Shipping time	Delivery area
DPD	Most normal size and weight products	2 weeks	To most countries ( such as most countries in Europe )
Expedited Express for Small Pieces	Specified products with a small size	1-2 weeks
EMS	Big size but light products	2-4 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. What types of greeting cards do you have?

We offer a variety of greeting cards, including birthday cards, holiday cards such as Christmas, Thanksgiving, etc., thank-you cards, apology cards, wedding blessing cards, anniversary cards, and general blessing cards. Each type also has a variety of design styles and themes to choose from to meet different occasions and individual needs.

2. How is the quality of the greeting cards?

We attach great importance to the quality of greeting cards. All greeting cards are made of high-quality paper materials, with clear printing, bright colors and long-lasting. At the same time, we also pay attention to detail processing to ensure that each greeting card is smooth and beautiful, adding luster to your wishes.

3. What if the card I received is defective or not to my satisfaction?

We care about customer satisfaction. If you receive a defective card or it does not meet your expectations, please contact our customer service team immediately. After verifying the situation, we will provide you with a reasonable solution.